Privacy Policy

Wolf City Window Cleaning
Operated by Wolf City Collective LLC
Effective Date: December 1, 2025

Wolf City Window Cleaning respects your privacy and is committed to protecting the personal information you share with us through our website, social media advertisements, contact forms, and service requests.

1. Information We Collect

When you contact us, request an estimate, or schedule a service, we may collect:

  • Full name
  • Phone number
  • Email address
  • Home or business service address
  • Information about your property and requested services
  • Messages, inquiries, and other information you voluntarily provide

Our website and advertising platforms may also collect certain technical information, such as browser activity, device information, and interactions with our advertisements.

2. How We Use Your Information

We use collected information to:

  • Respond to inquiries and provide estimates
  • Schedule and perform requested services
  • Communicate appointment confirmations, updates, and service details
  • Process payments and maintain customer records
  • Follow up regarding services you have requested
  • Improve our website, advertising, and customer experience
  • Send promotional communications where permitted by law and applicable consent requirements

3. Sharing Your Information

We may share information with trusted service providers that help us operate our business, including scheduling, customer management, payment processing, website hosting, and advertising platforms.

These providers may process information only as necessary to provide their services or as otherwise permitted by applicable agreements and law.

We do not sell customer contact information to third-party mailing lists.

We may also disclose information when required by law or necessary to protect our legal rights.

4. Facebook and Instagram Lead Forms

When you submit a form through one of our Facebook or Instagram advertisements, the information you provide is used to respond to your inquiry, prepare an estimate, and communicate regarding requested services.

Meta may separately collect and process information according to its own privacy policy.

5. Cookies and Advertising

Our website may use cookies and analytics or advertising technologies, including Google and Meta technologies, to understand website traffic, measure advertising performance, and improve our marketing.

These technologies may collect information about interactions with our website and advertisements.

You may manage certain cookies through your browser settings and applicable platform privacy controls.

6. Data Security and Retention

We take reasonable steps to protect customer information against unauthorized access, misuse, or disclosure.

We retain information for as long as reasonably necessary for business operations, customer service, recordkeeping, and applicable legal obligations.

No electronic storage or transmission method is completely secure.

7. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal and recordkeeping requirements.

You may opt out of promotional email communications using available unsubscribe instructions or by contacting us directly.

Nevada consumers may also submit applicable requests concerning the sale of covered information under Nevada law.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

Material changes will be communicated by updating this page and its effective date.

9. Contact Us

For privacy questions or requests, please contact:

Wolf City Window Cleaning
Wolf City Collective LLC
Reno, Nevada

Email: Wolfcitycollective@gmail.com
Phone: 775-230-6710
Website: www.wolfcitywindowcleaning.com